First Steps

- You should contact our Head of Exports, Rita Teixeira, at ritateixeira@etigui.pt, so you can have the best support.

- She will provide prices and negotiate the best tailormade solution for your business.

Approvals

- Any layout approval should be sent to encomendas@etigui.pt

- All jobs are to be approved by the layout sent before production starts

- Delivery times are valid from the moment the layout’s written approval.

- Layout approval implies the acceptance of layout as is with all the information in it.

- It is necessary to confirm all the details of the product, especially all text.

- Any doubts, changes or approvals should be communicated by the same platform which was received.

- File changes are not authorized.

Samples

- Our samples have a symbolic price that covers the fixed costs of developing them.

- This amount can be discounted in the order if it is more than 1000 units (in case of individual labels) or 500 mts (in case of ribboins).

- The rule above applies to standard products that don’t require specific techniques or materials.

- Only the sample that is approved and leads to the order and will be discounted in the invoice. only the sample that is approved

- If the order does not reach these quantities, the discount will not be applied.

- After the first sample order, all the ones that follow (same label) will also be billed, unless such orders are made due to proven mistakes from our end.

- Sample costs are given upon request, so if there is any sample order, the amount should be informed.

- If by any reason, the sample cost was not mentioned with the quote or the layout that we send afterwards, please ask for it, so you are correctly informed before it is invoiced. (No information does not mean it will not be invoiced)

- We advise all our customers to test the samples with all the conditions which the garment will go through.

- A picture does not substitute a sample development. If you ask not to produce a sample and wish to be sent a picture while we’re producing you order and for some reason you ask us to stop productions, the amount for the product produced will be invoiced except if something is nor according to the approved layout or if we’re not complying to something that was requested in writing.

- If you ask for more than 50 units for sampling, this is considered to be an order and not a sample request and therefore, we might have to produce the MOQ’S required for the type of label you’re requesting.

Order and other requests

- Order requests and official PO’s should always be sent to encomendas@etigui.pt

- Quotes and pricing should be sent to ritateixeira@etigui.pt

- Special conditions for the labels (strong washings and dyeing, resistance requirements, storage and applications conditions, resistance to harsh conditions like cold, moisture or oils) should be informed when you request a price.

- If you need a job to be according to any certification, you must inform when you request a price or when you place the order.

• We only guarantee that the articles comply with the certification standards when it is requested by our customer in writing and preferably when they request for a quote, or at least when they place the order.
• and we need to be aware so that we can use the correct materials and techniques. These certificates do not cover all the materials and techniques we have available

MOQ’S

MOQ’S depend on the product itself:

LabelMOQ (per reference/ composition/ sku…)*

Pinted label - 250 un.

Hangtag - 500 un.

Packaging labels- 1000 un.

Woven Labels - 1000 un.

Fake Leather Labels - 500 un.

Bar Code Stickers - 25 un.

Stockers - 250 un.

Metal Tags - 1000 un.

Boxes - 500 un.

Rubber Labels - 500 un.

Printed Ribbons - 100 mts.

*every kind of alteration in either text or illustration on the label.

Oscillation margins

Materials Measurement Oscillations Printing Oscillations Cotton Up to 5% Up to 10% Polyester Canvas Up to 10% Up to 10% Satin Up to 10% Up to 10% Cords Up to 20% Up to 10% Elastic ribbons Up to 20% Up to 10% Hang Tags (straight edges) Up to 10% Up to 10% Hang tags (rounded edges and other shapes) Up to 5% Up to 10% Latex Up to 10% Up to 10% Polyamide (usually carelabels) Up to 10% Up to 10%

Strings for the hangtags have enough length so it can go through the bottom of the tag + 1 cm. Any other specific measure must be communicated.

Safety pins are delivered separately. In case you need them places with the string, you need add that information to your order request. Attention: tags that must have the safety pin placed in the string will take longer to deliver.

Cancelling your order

- All orders can be cancelled if the production process has not yet started.

- If the process has started, we can bill for processes that are already done.

- If the order is long overdue in relation to the expected deadline and this delay has not been communicated, the cancellation will be accepted with some exceptions.

- In the event of a delay due to third parties, such as suppliers of material that cannot work with desired lead times, and the deadline required by the customer cannot be met, we always propose an agreement if the materials are already ordered and we cannot cancel said order if it is on its way or if we cannot return it.

- All these situations should be discussed with us.

Deliveries

Lead times start counting from the moment of approval, which should always be in writing.

Deliveries between 3 to 15 business days (depending on the product type) for common items:

Product type Lead times OBS. Printed labels and ribbons 3 to 5 Business days Hang tags (simple) 3 to 5 Business days String attach: additional time depending on quantity Hang tags (embossing, foil and heat printing and different cutting shapes) 5 to 10 Business days String attach: additional time depending on quantity Food, Pharma and similar labels (sticker) 5 to 10 Business days Woven labels 5 to 7 Business days Fake leather 5 to 7 Business days Barcode stickers 3 to 5 Business days Decorative stickers 5 to 7 Business days Metal tags 10 to 15 Business days Small boxes 10 to 15 Business days Rubber labels 10 to 15 Business days

More complex products should have lead times communicated by request. All lead times must be confirmed with our staff.

Shipping

- Shipping costs are not included in the prices we send when we first start an order or sampling process.

- We can either include the shipping costs in the invoice or we can use your account in any currier you might choose.

Complaints and returns

- We have an internal complaints system.

- Your complaint should always be made via email to producao@etigui.pt even if you have already spoken with someone about your complaint and it is already being taken care of.

- Any returns should have a with the reason of said return. written complaint

- Any return should be well documented. Any undocumented return may delay the process of checking and replacing, if that’s the case.

- We won’t accept returns that have not been communicated to us.

- All returns will be examined by our quality team to verify all claims.

- After all is verified, we will replace the returned quantity with no added costs. If there is no cause for a complaint or what you claim is not accepted, the order will be resent as is.

- We won’t replace or produce again products which have developed and approved samples or are produced exactly as requested.

- We won’t accept complaints or returns more than 2 months after delivery.

- We won’t accept complaints that were caused by misuse of the label by your end, including strong washings, dyeing and bleaching or applications that were not previously informed.

• We won’t be responsible by the misuse of the labels.
• We won’t be responsible by spoiled labels after rough washing, dying or bleaching.
• We won’t replace or pay any indemnity to any order withing the conditions above.

- We won’t accept any complaints from samples previously approved as long as the order was made accordingly.

- We won’t accept labels which oscillations are withing the established margins.

- We won’t accept complaints from approved layouts, even if we didn’t develop any samples.

- In any indemnity requests or demands, our maximum responsibility is the same amount as the invoices order.

- Shipping costs for returned orders to our facility are our clients responsibility. If the complaint is accepted and we are to replace the items, these replacing items’ shipping cost are our responsibility. If the returned order is not accepted, returning shipping cost will be billed to the client.

- We accept pictures that prove the claim before returning the order to facilitate the process.

- If you do not accept any of these terms, you should speak with our Head of Exports before acting in any way: ritateixeira@etigui.pt

Payment conditions

- Invoices will be sent after official PO is received.

- All orders will have upfront payment conditions.

- Production will start after proof of payment is received.

- If you have any further questions, please get in touch with our Head of Exports: ritateixeira@etigui.pt